At PartyShiner, we aim to provide excellent service and customer satisfaction. This Refund Policy outlines the terms for refunds on our services.
Cancellation and Refund Eligibility
Cancellations 48 hours or more before the event: Full refund.
Cancellations within 48 hours of the event: Non-refundable.
Cancellations due to unforeseen circumstances (e.g., natural disasters): Refund eligibility will be reviewed on a case-by-case basis.
Service Issues and Refund Requests
If you are dissatisfied with our services, please contact us within 24 hours of the event.
Refunds will be considered for incomplete or substandard services, excluding factors beyond our control (e.g., venue restrictions or weather conditions).
Refund Processing
Approved refunds will be processed within 7-10 business days.
Refunds will be credited via the original payment method.
Non-Refundable Items
Custom balloon designs and special-order items are non-refundable once production has started.
Advance deposits for peak-season bookings are non-refundable.
Contact Us
For any refund-related inquiries, please reach out to our support team at support@partyshiner.com.
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Refund Policy